Creation of a Product Knowledge Base
As part of the launch of Magnopus’ cross-platform, cross-reality, cross-device platform OKO, I was tasked with creating a knowledge base to host documentation, tutorials, and video guides. The goal was to make the product feel polished and mature, ensuring users could easily access clear, detailed information.
Solution & Setup
I identified a solution using an existing Atlassian Confluence space, enhanced with the Scroll Viewport add-on to give it the look and feel of a traditional help centre. I worked cross-departmentally to set this up and became the main point of contact for creating and publishing content.
Content Creation & Collaboration
I collaborated closely with the US-based Product team, who outlined the features requiring documentation. I coordinated this via spreadsheets to track progress and ensure nothing was missed. Once content was drafted, I reviewed all articles to ensure they were written in plain language, correctly formatted, and ready for publishing.
Where video tutorials were needed, the Product team provided screen recordings, which I edited into customer-ready tutorials. The knowledge base served both B2B and B2C audiences, including systems integrators, so clarity and professionalism were key.
Ongoing Management & Updates
I managed the ongoing upkeep of the knowledge base, updating documentation alongside product updates, creating a feature matrix, and maintaining a product roadmap. Additionally, I worked with Product Managers to translate internal developer release notes into consumer-facing updates, which we then distributed via email.
Impact
Through this project, I ensured that OKO’s features and functionality were clearly communicated, enhancing user confidence and positioning the product as mature and user-friendly from day one.
